Get Started with Edumatika

Edumatika  LMS Support  Trello Integration  Customer Success 
Edumatika  LMS support  Trello  subscription guide  request tracking  API integration  Trello setup  customer support 

Welcome to Edumatika! We’re excited to have you on board. This guide will walk you through the process of getting started, from setting up your account to managing your requests using Trello.

Step 1: Subscribe to Edumatika

To begin, subscribe to our service for a monthly fee of $499. This subscription provides you with access to our expert support, integration assistance, and more.

  1. Subscribe Now: Click the Subscribe Button on our homepage or any other section of the site to complete your payment. Once done, you’ll receive a confirmation email.
  2. Single Plan: We offer a single, all-inclusive subscription plan that covers all your LMS support needs. No hidden fees or complicated tiers—just one flat rate.

Step 2: Set Up Your Trello Account

We use Trello to manage and track your requests efficiently. Trello allows you to follow the progress of your requests in real time, ensuring transparency and effective communication.

  1. Sign Up for Trello:

    • If you don’t already have a Trello account, sign up for free at Trello.
    • If you already have an account, simply log in.

  2. Join Your Dedicated Board:

    • After subscribing, you’ll receive an invitation to join a dedicated Trello board where all your requests will be tracked.
    • Click on the invitation link in your email to join the board.

Step 3: Submit Your First Request

Once you’re set up on Trello, submitting a request is easy:

  1. Access Your Trello Board:

    • Navigate to your Trello board using the link provided in the invitation email.

  2. Create a New Card:

    • Each request should be submitted as a new card on your board.
    • Click on “Add a card” in the appropriate list (e.g., “New Requests”) and provide a clear title for your request.

  3. Describe Your Request:

    • In the card description, include all relevant details about your request. The more information you provide, the quicker and more effectively we can resolve your issue.
    • Attach any relevant files or screenshots that could help us understand your request better.

Step 4: Track Progress and Receive Updates

After submitting a request, you can easily track its progress:

  1. Follow the Card’s Journey:

    • As we work on your request, you’ll see the card move through various stages, such as “In Progress,” “Under Review,” and “Completed.”
    • You can click on the card at any time to see detailed updates and comments from our team.

  2. Receive Notifications:

    • Trello will notify you of any updates, including when your request has been resolved or if we need more information.

Step 5: Communicate with Our Team

Trello makes it easy to stay in touch:

  1. Leave Comments:

    • If you need to provide additional information or ask questions about your request, simply leave a comment on the relevant card.
    • Our team will respond directly in Trello, keeping all communication in one place.

  2. Check Email Notifications:

    • You’ll receive email notifications for important updates, but you can always log in to Trello to see the most current status.

Step 6: Review Completed Requests

Once your request is marked as “Completed,” you can:

  1. Review the Work:

    • Ensure that the solution meets your expectations. If there’s anything more needed, you can reopen the request by moving the card back to a previous stage and leaving a comment.

  2. Archive the Card:

    • Once you’re satisfied with the completed work, you can archive the card to keep your board organized.

Additional Resources