Fair Use Policy

Legal 
Fair Use Policy  Acceptable Use  LMS Support  Service Guidelines 

1. Introduction

At Edumatika, we are committed to providing high-quality LMS support services to all our clients. To ensure that all users have access to fair and consistent service, we have established this Fair Use Policy. This policy outlines the acceptable use of our services and helps prevent abuse or misuse that could negatively impact other clients.

2. Purpose of the Fair Use Policy

The purpose of this Fair Use Policy is to ensure that all clients can enjoy uninterrupted and equitable access to our services. By setting clear guidelines for usage, we aim to maintain the quality and integrity of our LMS support services.

3. Acceptable Use

Our LMS support services are designed to provide technical assistance, security audits, performance optimizations, and other related services. Acceptable use of our services includes, but is not limited to:

  • Submitting Reasonable Requests: Clients may submit support requests that are within the scope of the services outlined in their subscription plan.
  • Respecting Service Limits: Clients are expected to respect any usage limits, such as the number of support requests or the complexity of the tasks requested.
  • Collaborating Constructively: Clients should provide necessary information, access, and cooperation to facilitate the resolution of their support requests.

4. Unacceptable Use

To maintain a fair and efficient service for all clients, the following activities are considered unacceptable and may result in service restrictions or termination:

  • Excessive or Abusive Requests: Submitting an excessive number of requests or repeatedly submitting requests that fall outside the scope of the services offered.
  • Misrepresentation of Needs: Deliberately misrepresenting the nature or urgency of a request to bypass service limits or receive preferential treatment.
  • Unlawful Activities: Using our services to engage in any unlawful, fraudulent, or malicious activities, including but not limited to hacking, unauthorized access, or data breaches.
  • Resale or Redistribution: Reselling, redistributing, or sharing access to our services with unauthorized third parties.

5. Monitoring and Enforcement

Edumatika reserves the right to monitor usage patterns to ensure compliance with this Fair Use Policy. If we detect any activities that violate this policy, we may take the following actions:

  • Warning: Issuing a formal warning to the client and providing guidance on how to comply with the policy.
  • Service Restriction: Temporarily or permanently limiting the client’s access to certain services or features.
  • Termination: Terminating the client’s subscription and access to our services in cases of severe or repeated violations.

6. Fair Use Limits

To ensure equitable access for all clients, we may impose reasonable limits on certain aspects of our services, such as:

  • Number of Requests: Limiting the number of active support requests a client can have at any given time.
  • Complexity of Requests: Encouraging clients to break down complex requests into smaller, manageable tasks.

These limits are designed to prevent any one client from disproportionately consuming resources at the expense of others.

7. Modifications to the Fair Use Policy

Edumatika reserves the right to modify this Fair Use Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Fair Use Policy, please contact us at:

Edumatika Support Team
Email: support@edumatika.com
Phone: +1 (855) 954-5550
Address: 166 Geary Street, Suite 173, San Francisco, CA 94108.