Frequently Asked Questions (FAQ)
Welcome to the Edumatika FAQ page! Below you’ll find answers to the most common questions we receive about our services. If you can’t find what you’re looking for, feel free to contact our support team.
General Questions
What is Edumatika?
Edumatika is a specialized tech service that provides comprehensive support for Learning Management Systems (LMS). We focus on enhancing performance, ensuring security, and offering expert advice to optimize your LMS platform.
Who is Edumatika for?
Edumatika is designed for large educational institutions and e-learning startups that require expert support for their LMS platforms. Whether you have an in-house team or need additional help, we offer the expertise and an outsider’s perspective to improve the quality of your services.
What services does Edumatika provide?
Our services include:
- LMS performance optimization
- Security audits and best practices
- SSO integrations
- API configurations
- Ongoing support and troubleshooting
How do I subscribe to Edumatika’s services?
You can subscribe to our services through our Get Started page. We offer a single subscription plan at $499 per month, which includes unlimited support through our Trello board.
What is included in the $499/month subscription?
Our subscription includes:
- Unlimited support requests
- Access to our expert team via Trello
- Performance and security audits
- SSO and API integration support
- Priority response times
Using Trello for Support
How do I submit a support request?
After subscribing, you’ll receive an invite to a Trello board where you can submit support requests. Simply add a new card to the “To Do” column with details about your issue, and our team will take it from there.
How do I track the progress of my requests?
You can track the progress of your requests directly on the Trello board. Each card represents a request, and as our team works on it, the card will move through the columns from “In Progress” to “Done.”
Can I communicate with the support team through Trello?
Yes! You can communicate directly with our support team by leaving comments on your Trello cards. This ensures that all communication related to a specific request stays organized.
Troubleshooting
My LMS platform is running slow. What should I do?
If you’re experiencing performance issues, submit a request via Trello with details about the problem. Our team will conduct a performance audit and provide recommendations or solutions to improve your LMS’s speed.
How do I report a security concern?
Security is a top priority for us. If you notice anything suspicious or have a security concern, submit it as a high-priority request in Trello, and we’ll address it immediately.
I forgot to include important details in my support request. How can I update it?
You can edit your Trello card at any time to include additional information. Alternatively, you can add comments to the card with the new details, and our team will review them as we work on your request.
Support and Contact
What are your support hours?
Our support team is available Monday to Friday, 9 AM to 5 PM EST. We strive to respond to all requests within 24 hours.
How do I contact Edumatika for urgent issues?
For urgent issues, please mark your Trello request as high priority. Additionally, you can contact us directly via email at support@edumatika.com.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. However, we recommend reaching out to our support team if you’re facing issues so we can assist you before canceling.
Additional Resources
Where can I find more detailed guides and tutorials?
Check out our User Guides and Get Started pages for detailed information and tutorials on using Edumatika.
Do you offer any case studies or success stories?
Yes, we have a section dedicated to Case Studies and Success Stories, where you can learn more about how we’ve helped other institutions optimize their LMS platforms.